OUR VALUE PROPOSITION

We help our clients retain more customers and maximize the customer lifetime value for each. According to Gartner, “customer experience is the new competitive battlefield.” To win on this battlefield requires a new way of thinking. Our belief is that providing excellent customer experiences is a philosophy, not an event. Our approach places the intersection of customer outcomes and your profitability in the center of your customer experience (CX) strategy.

WHAT WE DO

nVision will work with you to establish your CX objectives and baseline your existing performance. We then model the anticipated financial impact of your CX investments. This drives priority and alignment and is often the basis for downstream objectives and key results (OKRs). We can help you establish, evolve, or extend your customer journey map to manage every customer interaction throughout the entire customer lifecycle. The process will identify not only opportunities to provide excellent customer experiences, but also opportunities to capture key customer insights that can be utilized to capture more wallet share, lower your costs of sale, and maximize customer lifetime value (CLV).

OUR SERVICES

  • Our Customer Experience services include:
    • Customer Experience (CX) Strategy Development

    • Customer Lifetime Value (CLV) Financial Modeling

    • Customer Segmentation and Profiling

    • Customer Insight Surveys

    • Customer Journey Mapping

    • Customer Success Capability Development

    • Customer Engagement Framework Development

    • Customer Analytics Analysis

    • Customer Success as a Service (CSaaS)

nVision is a Technology Services Industry Association (TSIA) Consulting Alliance Partner

Consulting Alliance Partners (CAP) are thought leaders who provide consulting services that align with TSIA research to help our members achieve business outcomes.

Are you ready to deliver excellent customer experiences?

TAKE THE FIRST STEP TOWARDS DIGITAL TRANSFORMATION NOW

TAKE the CX
MATURITY ASSESSMENT

Optimize your Business Performance and Agility

nVision Consulting Group

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